Parents/guardians may assign their own 4-digit Personal Identification Number (PIN) to an individual student through their SchoolMessenger app. If guardian assigns a student a PIN, this number will need to be entered before an absence can be reported or explained for this particular student when using the SafeArrival phone system (using a mobile device or a landline). This provides an additional layer of security and also prevents students from reporting their own absences.
Once a PIN is set for a child, a PIN must always be used to report or explain that child’s absences. Multiple guardians connected to the same students can share and use the same PIN, or they can set their own individual PINs for the same student. All PINs assigned will work when reporting or explaining an absence for that child.
Note: PINs are not associated with
the phone number the parent calls from to report the absence or the mobile
device the parent is using the app on. PINs are managed within the app
and all guardians associated with the student who know/share a PIN or
set their own PIN for that child will be able to report or explain an
absence for that student from any device or landline they choose.
For parents/guardians who do not use the SchoolMessenger app, staff with access to the SchoolMessenger Communicate Contacts page can manage the PIN settings.
Using the mobile apps, parents click the gear icon in the upper right-hand corner of the Attendance page. They will be shown a brief description of PIN settings. Click Manage PIN Settings to continue.
On the Manage your PIN Settings screen, the parent can choose the district in which the student is enrolled (if the parent has students enrolled in more than 1 district). The parent will see a list of his/her students and will be able to tap the checkbox to request that a PIN be required for when reporting and explaining absences for this student by phone. A 4-digit PIN can then be entered. Changes made on this screen will be saved automatically.
1. Tap the eye icon to see the PIN.
2. Tap the edit icon to modify the PIN.
This screen will be slightly different for Districts who do not use the Guardian Data Model. In that case, a separate PIN is required for each STUDENT.
Using the SchoolMessenger app website, parents click the Manage your PIN settings link at the bottom of the Attendance page.
On the SafeArrival PIN Settings screen, the parent can choose the district in which the student is enrolled (if the parent has students enrolled in more than 1 district). The parent will see a list of his/her students and will be able to click the checkbox to request that a PIN be required for when reporting and explaining absences for this student by phone. A 4-digit PIN can then be entered.
1. Click the eye icon to see the PIN. Tap the PIN to modify the it.
2. Click Save to save any changes.
This screen will be slightly different for Districts who do not use the Guardian Data Model. In that case, a separate PIN is required for each STUDENT.
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