This section contains information to help you interpret SMS Log reports.
To generate an SMS Log report, click the Reports tab. The Reports sub-tab will already by selected. Select SMS Log under Broadcasts and Date Range.
The topmost part of the SMS Log contains field and output options for creating the report.
· Display Fields: Additional fields which can be included in the report
· Output Format: These buttons allow you to download your report as a CSV or PDF file.
You can opt to display contacts with a specific delivery result here. This may be helpful in knowing which contacts consent is still pending.
This guide contains possible values which can be found in the Delivery Results column of the SMS Log report.
Not Yet Sent: The request to send the SMS hasn’t been made yet
Sending: The message is being dispatched to the nearest carrier in the network.
Sent: The SMS was sent to the recipient's cell phone.
Ineligible to Send: Could be any of the below reasons:
· The contact hasn’t opted-in or the number is on a block list.
· The contact has denied consent for SMS or consent is still pending.
· There are no active SMS #'s for contact.
· The contact number reached is a duplicate, therefore not sent.
· The contact has no numbers with SMS
Failed to Send: Could be any of the below reasons:
· The carrier is experiencing technical issues, errors, overflow, and failures.
· The carrier is reporting the contact as blocked or objectionable.
· The contact’s account is suspended, invalid, or no longer exists.
· The contact’s phone doesn’t have SMS capability or is turned off.
The lower half of the report contains the Report Details which displays information about each destination, when the attempt was made and what the final result was. It also displays the status of responses if any were left.
· Broadcast Name: The job that the recipient is associated with.
· Submitted by: The user who submitted the job associated with the recipient.
· ID#: The ID number of the recipient in the database.
· First Name: The recipient's first name.
· Last Name: The recipient's last name.
· Sequence: The order in which the delivery result is based, if multiple attempts were made.
· Recipient: The full name of the contact.
· Destination: The cell phone number that was used to reach the recipient.
· Attempts: The number of attempts to reach this recipient.
· Last Attempt: The last time that the system tried to contact the recipient.
· Delivery Results: Shows the result of the delivery attempt. Results are explained in the Guide to Report Results in the blue box on this page.
· Response: Using an icon, indicates whether or not a response was left.
· School: Shows the school associated with the contact.
· SMS Diagnostics: Further detail explaining the delivery result.
When you generate the report, you'll see any of the below delivery results. Use the table below to interpret what these results may mean.