Blocking/Unblocking Phone Numbers

Important: Blocking a phone number or email address will result in this destination not being contacted for any reason by any user. It is a system-wide block.

 

When the Phone Opt-Out report shows “Block requested by recipient”, this means the recipient pressed “3” and wishes to be blocked from receiving any other phone notifications on the number shown in the report.  The options to add numbers to your account’s Block List are found in the System tab under the “Blocked Lists” sub-tab.  Blocking certain phone numbers from being contacted can easily be done by navigating to the Blocked Lists screen, found by clicking the System tab followed by the Blocked List sub-tab.

On Blocked List page you can view a list of all of the phone numbers which have been blocked by any user and the reason given for blocking the destination.

 

Block a Phone Number

1.    Use the “Block Type” menu to select “Block Calls Only” (As this is only a request to block voice calls, and SMS and Email blocks have their own methods of requesting to opt-out).

2.    Add the 10-digit phone number in the “Phone” field.

3.    Type a “Reason” that helps others understand why this number was blocked.

4.    Click Add.  The number and information will be presented in the list of “Blocked Phones” below.

 

Unblock a Phone Number

1.    Navigate to the appropriate blocked list for phone numbers.

2.    Find the phone number you wish to unblock in the list.

3.    Click Delete in the Actions area to the right of the destination.

 

View Contact Information for Blocked Phone Numbers

1.    Search for the phone number in the Blocked Phones window.

2.    Check the Display Contacts check box found to the right of the "Search" button.

3.    Click on the magnifying glass icon to the left of the contact to view the Contact page for the recipient.

 

Save a Local Copy of the Blocked Phones List

Click the "CSV Download" in the upper-middle of the Blocked Phones section.  Your browser will guide you through the process to download a CSV file containing the Blocked Phones list. CSV files can be opened in a spreadsheet application such as Microsoft Excel.