Carrier Data Integration

One of the biggest challenges with TCPA compliance is that consent must come from the person who owns the phone number, it is not just with the phone number itself. The 2015 FCC Ruling related to the TCPA states that consent is required from the “called party,” who is designated as the consumer (e.g., parent or guardian) assigned to the number dialed and billed for the call or the non-subscriber customary user of a number in a family or business calling plan.

People change phone numbers, some of them frequently, and those numbers are often very quickly reassigned to new people, people from whom you have not captured consent, who likely do not have children in your schools. And too often, parents and guardians fail to inform schools when they have either changed a number or disconnected service. All of this can easily lead to your organization sending broadcast calls to numbers belonging to individuals for whom you do not have consent..

To help you improve your compliance under these real-world conditions, SchoolMessenger Communicate applies unique Consent Lapse Intelligence, synchronized with available telephone carrier data to proactively identify when a number has been disconnected or has likely changed ownership. When a change has been identified, the system will revoke consent and prevent calls and SMS messages from going to that number.

Once a phone number has had consent revoked or been blocked by the Consent Lapse Intelligence feature, that information will be logged and available in the Reports section of Communicate. Reports can be customized and run at any time, and have scheduling options to help make them part of your regular routine.

If a person whose phone has been blocked or had consent revoked visits their SchoolMessenger app preferences, they will see clear indications of these actions and be provided with options to renew consent and instructions on how to have the number unblocked.

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