Important: Parents
and student users who require assistance should contact their school or
district.
Find out the latest SchoolMessenger app updates all in one convenient place.
The SchoolMessenger app has changed the way the Messages page displays their unread message counts.
Each individual comment within a conversation thread was counted towards the number of unread messages displayed on the Messages page.
If the user receives new comments within a conversation thread, the entire conversation counts as only 1 unread message. No matter how many unread messages a conversation thread contains, the unread messages count will only increment by 1.
In the example below, the unread messages number displays as 2 because there are 2 conversations in the user’s message inbox that are either unread or contain unread comments. The example shows how both scenarios look like.
Unread comments within an already opened conversation are marked with a half blue line. Unread conversations not yet opened are marked by a full blue line.
If you’re not seeing all of the contacts you’re expecting, you must manually refresh your app to reflect the most up-to-date information. A manual refresh is required for every subsequent change to your contact data in order to see the changes reflected in the SchoolMessenger app.
Important: Updates to your account will not be reflected until you manually refresh your contact data.
1. Tap the main menu icon in the top left corner of the app.
2. Tap Contacts.
3. Tap the refresh icon in the upper right-hand corner of the screen. The app will begin syncing with the latest school data.
4. Once the sync is complete, you can click the Details link to view some information on the synchronization.
1. Click the main menu icon in the top left corner.
2. Click Contacts.
3. Click the “Synchronize contacts with your school district” link.
4. Once the sync is complete, you’ll receive a “Synchronization Complete” message.
5. Click Done to return to the Contacts page.
For students who attend more than one school, we’ve added an icon next to their name to distinguish them from students who attend only one school. Simply click their name to reveal the school and to filter the submitted absences displayed by that specific student and school.
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