To help you and your organization improve compliance with the FCC’s latest TCPA clarifications, SchoolMessenger has implemented several simple and friendly features across its products which provide you, and the recipients of your telephone and SMS text messages, options to capture consent and customize the way individuals receive communications. Deciding on your organization’s policies, procedures and strategy for improving your TCPA compliance, setting a plan and ensuring the responsible parties in your organization understand the importance of their role in that plan is paramount.
SchoolMessenger Communicate SM provides a multi-point strategy to help manage TCPA compliance at a level configurable to align with your schools’ policies and processes.
Consent Capture
Integrated campaign tools encourage and collect consent through multiple channels.
Interactive Preferences
Every message is an opportunity for recipients to further refine how, where and if they are contacted.
Carrier Data Integration
The system pro-actively monitors for high-risk phone numbers and progressively applies adjustments or blocking.
Schools looking for a more strict level of compliance have the option to ask to have “Compliance Mode” enabled. With this feature enabled on your SchoolMessenger Communicate account, numbers still “pending” consent, will not receive messages, unless the broadcast type is set to “Emergency”.
Your Communicate account can be optionally configured so requests initiated by recipients of voice broadcasts, to either unsubscribe from certain types of calls, or be blocked entirely, will automatically be processed and updated by the system. Numbers which have been blocked or unsubscribed can easily be unblocked or re-subscribed by contacts or by school users (in the event of an unsubscribe error or parent request) at any time. This is an optional feature and a more hands-on, manual approach may be more suited to your organization.
Keeping abreast of the consent, preferences and changes of your contacts plays a big role in efforts to improve compliance with TCPA. In the Reports section of Communicate, users can easily run a variety of reports which display where consent is still pending, approved or denied for voice or SMS, along with dates, times and results. For schools not wishing to employ Compliance Mode and/or Automated Blocking and Preferences on their accounts, these reports provide the information needed to make manual adjustments to contact information.
Important: Not
all users will have access to all features. Please contact your system
administrator for access to additional features.
You can find more information about the SchoolMessenger Communicate tools available to support each of these levels in this guide, supporting PDFs and in your account’s online Help.
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