This section contains information to help you interpret Email Log reports. To learn how to create an Email Log report, please view the help topic, Using the Report Builder. If you have already created an Email Log report, this section will help you understand the report results.
This guide contains the definitions for each possible value you'll find in the Delivery Results and Response columns of the Email Log report.
Blocked: The email address the system was trying to contact is on the Blocked Email list.
Bounced: We were completely unable to deliver the email to the recipient's email address due to some problem with the recipient's email service provider. This error was not due to a problem with the recipient's email address.
Delivered: We have received confirmation from the recipient’s email server that the email was successfully queued for delivery.
Duplicate: After sending an initial message, the system will flag an email address as duplicate if it is encountered again in the same notification Broadcast.
Invalid Address: We were unable to deliver an email to this recipient's email address because it is invalid.
No Email Selected: The recipient's email address was not associated with the Broadcast type. For example, if a recipient's email address was associated only with emergency Broadcasts and not general notifications, a general notification with an email message component and a list including the recipient would result in "No Email Selected".
Soft Bounced: Our attempts to deliver the email to this recipient have failed so far, but we're still trying. This can happen if, for example, the recipient's inbox is full or if there is some temporary problem with their email server.
Sent: The email has been sent to the recipient's email address, but we haven't received any more information from the recipient’s email server yet. Many emails with a status of sent may actually be successfully delivered but since we haven’t received confirmation from the recipient’s mail server, we categorize it as sent.
Unsent: The email hasn't been sent to the recipient yet.
Empty Value: If the Response value is empty, then we haven't received any tracking data yet. The recipient may have not yet opened the message or may have read your message, but not accepted images from you. Please look at the Maximizing Results help topic for ideas for improving the amount of email tracking data gathered with each Broadcast.
Glanced/Deleted: The email was open for opened and closed so quickly that it's unlikely the recipient even skimmed the message and may have deleted it.
Read: The recipient has viewed the email for a significant period of time.
Skimmed: The email was open for a short period of time, but long enough to skim the message.
The topmost part of the Email Log contains field and output options for creating the report.
Display Fields: Additional fields which can be included in the report
Output Format: These buttons allow you to download your report as a CSV or PDF file.
The lower half of the report contains the Report Details which shows each recipient called and the results of the call. It's sections include:
Job: The Broadcast that the recipient is associated with.
Submitted by: The user who submitted the Broadcast associated with the recipient.
ID#: The ID number of the recipient in the database.
First Name: The recipient's first name.
Last Name: The recipient's last name.
Message: The name of the message the recipient received. The icon next to the message displays the type of message sent; phone or email.
Destination: The email address that was used to reach the recipient.
Attempts: The number of attempts to reach this recipient.
Last Attempt: The last time that the system tried to contact the recipient.
Delivery Results: Shows the result of the delivery attempt. Results are explained in the Guide to Report Results in the blue box on this page.
Response: This column shows the Email Tracking results for the recipient. The possible values are explained in the Guide to Report Results to the right.
School: The school associated with the recipient.